What’s wrong with your laptop? Ask our AI
The diagnostic window should have opened automatically. If not, tap below to start. Initial assessment is free; the final quote follows an in-person engineer inspection.
Describe symptoms
Tell us what happened: won’t boot, liquid spill, cracked screen, overheating…
AI preliminary assessment
AI instantly analyses likely causes, repair options and cost range.
Book inspection
Engineers inspect in person and quote in writing before any work.
Frequently Asked Questions
How accurate is the AI diagnostic?
The AI analyses your described symptoms instantly to suggest likely causes and repair options — accurate enough to guide your next step. The final quote always requires an in-person engineer inspection; the AI assessment is not a formal quote.
Is the AI diagnostic free?
Yes — the initial AI assessment is completely free, no registration or phone number required. You only pay if you book an engineer inspection, and the fee is stated upfront on the quote.
How do I book a repair after the diagnosis?
After the AI assessment, tap "Book Inspection" to choose on-site or in-store service (Shek Mun Dally Plaza Rm 1209). The engineer inspects your machine and issues a written quote — no work starts without your approval, no fix no fee.
What if my laptop won't turn on and I can't use the AI diagnostic?
Open this page on another phone or computer and describe the symptoms in words (e.g. "black screen on boot", "liquid spill"). Or WhatsApp +852 6558 6806 directly and we will follow up in person.